Quentin D Cole
Address: 1509 Harwell Dr. Arlington, Tx 76011
Phone: 817-487-3453
Email: mrqdc@yahoo.com
Career Objective:
Customer Service and/or Sales position in management or as a agent with 14 years of experience delivering well above standard service in face to face and telephone communication with people of all walks of life. I'm dependable and honest seeking opportunities to service your company and have a positive impact for our mutual benefit.
Highlight of Qualifications:
- 14 years of Customers Service experience
- Telephone sales experience
- Very sociable
- and Cooperative
- Open to Criticism
- Respects Hierachy
Work Experience
05/2007-10/2010 : Hotels.com LP
Arlington , Tx
Sales Agent
- Answer sales call through Avaya
- Provide our Guess Connect process on EVERY call
- Have extensive knowledge on travel destination around the world.
- Provide customers with information on lodging and travel services.
- Decrease tension with unhappy customers.
- Accept payments and make adjustments.
04/2006-02/2007 : Ceres Enviromental
Kenner, La
Quality Control/Analyst
- Develop test and evaluate integrated systems for managing industrial production.
- Monitor and Direct human work factors, inventory control, logistics, material flow, and production coordination.
- Perform first aid, contact proper authorities in case of accident/incident.
- Keep detailed account of activities, incidents and accidents.
12/2005-04/2006 : Integrated Management Services
Hattiesburg, Ms
Quality Control/Analyst
- Develop, test and evaluate interated systems for managing industrial production.
- Monitor and Direct human work factors, inventory control, logistics, material flow, and production coordination.
- Perform first aid, contact proper authorities in case of an accident/incident.
- Keep detailed account of activities, incidents, and accidents.
01/2005-12/2005 : Radio Shack
Jackson, Ms
Shift Manager
- Directly supervis sales workers in a retail store.
- Make product orders, maintain and count inventory.
- Nightly store closing duties including, clean and prepare store for opening, perform a detailed report of daily transactions, count currency, and make nightly bank deposits.
03/2003-04/2005 : Wal-Mart
Vicksburg, Ms
Electronics Sales Associate
- Provide 1on1 sales service with customers seeking electronics and information on products offered.
- Provide customers with instruction, and functions on electronics products of all kind.
- Evaluate returns, Assist with customer dissatisfaction, and accommodate with comparable products
- Manage inventory
- Keep department clean and orderly for customer satisfaction.
Education
Vickburg High School
Vicksburg, Ms
Diploma
8/1994-5/1998
Awards, Associations, and Volunteer Work
- U.S.A.C.E. QA management - January/2006
- Top Sale Agent - April/2009
References Available Upon Request